Ordering

How do I place an order?

You can place orders directly through our website. Simply add the required connectors, leak products or accessories to your cart and proceed to checkout. You can create an account or checkout as a guest.

What payment methods do you accept?

Through this store, we accept all major credit cards: Visa, Mastercard, American Express, and Discover.

Can I request a formal quotation before purchasing?

If you would like a formal quotation, please contact us using the webform or email sales@cincinnati-test.com with your request.

Can I request a volume discount?

Please contact us using the webform or email sales@cincinnati-test.com to discuss the possibility of a discount based on your planned purchase.

Is my payment information secure?

Yes. All transactions are processed through encrypted, PCI-compliant payment gateways. We do not store credit card details on our servers.

How long will it take to receive my order?

Orders are typically processed and shipped within 10 business days. Once your order has been shipped, you will receive tracking information so you can monitor its progress. Delivery times may vary depending on your location and shipping method selected at checkout.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the size of your order. We also offer FREE standard shipping on all orders over $500 (before taxes and discounts). For orders under $500, shipping rates will be displayed during checkout before you complete your purchase.

What if I can't find the product I'm looking for?

If you can't find exactly what you're looking for, please contact us. We offer custom solutions or recommend alternatives that meet your specific requirements. Our team is happy to work with you to find the right solution for your application or project.

We're also continually expanding our product offerings and adding new items to our online catalog. If a product isn't currently listed, reach out to our team, and we'll be glad to help.